WARRANTY POLICY
OVERVIEW
Conextion Containers stands behind the quality of every container we sell. This Warranty Policy outlines the coverage provided with your purchase, what is and is not covered, how to file a claim, and how repairs, replacements, and refunds are handled. It is provided in addition to, and does not reduce, any rights you may have under applicable law.
NEW CONTAINER WARRANTY
New (one-trip) containers are covered by the original manufacturer's wind-and-watertight warranty for a period of one (1) year from the date of delivery. This warranty guarantees the container remains wind and watertight under normal use, subject to the exclusions below.
USED CONTAINER GUARANTEE
Used containers are sold with a thirty (30) day wind-and-watertight guarantee from the date of delivery. If your used container develops a leak within this period, we will repair or replace it at no cost to you.
REFURBISHED CONTAINER WARRANTY
Refurbished containers carry a ninety (90) day wind-and-watertight and workmanship warranty from the date of delivery. Refurbishment includes repair of major defects, repainting, and door-gasket service as part of the listed grade.
MODIFICATIONS & CUSTOM WORK
Custom modifications and fabrication work are warranted against defects in materials and workmanship for one (1) year from delivery. This excludes normal wear, user-caused damage, and modifications made by third parties after delivery. Modification components (windows, doors, insulation, electrical, etc.) may carry their own manufacturer warranties in addition to our workmanship warranty.
WARRANTY PERIOD SUMMARY
New (one-trip): 1 year wind-and-watertight
Used: 30 days wind-and-watertight
Refurbished: 90 days wind-and-watertight + workmanship
Modifications / custom work: 1 year workmanship
WHAT IS COVERED
Coverage includes defects in materials or workmanship that affect the structural integrity, weather-tightness, or proper function of the container or its modifications, under normal use and proper placement, during the applicable warranty period.
WHAT IS NOT COVERED
Damage caused by misuse, improper handling, overloading, or improper placement.
Surface rust, dents, or cosmetic blemishes on used containers that match the described grade.
Damage from extreme weather events, flooding, ground settlement, or fire.
Issues arising from modifications performed by anyone other than Conextion Containers.
Normal wear and tear from regular use.
Damage from lack of ventilation or improper site drainage.
FILING A WARRANTY CLAIM
To file a claim, email info@conextioncontainers.com with your order number, a description of the issue, and clear photographs. Claims must be submitted within the applicable warranty period. Incomplete claims may delay review.
CLAIM PROCESS
Email [your business email address] with your order number and photographs of the issue.
Our team reviews your claim within two (2) business days.
We arrange inspection, repair, or replacement as appropriate.
Approved repairs or replacements are completed at no cost to you within the warranty period.
REPAIR, REPLACEMENT & REFUND
At our discretion, we will repair the defective container, replace it with an equivalent unit, or issue a refund. If a replacement is needed, we coordinate delivery and pickup of the original unit at no cost to you within the warranty period.
INSPECTION REQUIREMENTS
We may require reasonable access to inspect the container, including photographs, video, or an on-site visit. You agree to cooperate with the inspection process so we can assess the claim accurately.
WARRANTY TRANSFERABILITY
This warranty applies to the original purchaser and is not transferable to subsequent owners. If you resell your container, the warranty does not carry over to the new owner.
LIMITATIONS
To the maximum extent permitted by law, this warranty is in lieu of all other warranties, express or implied, including merchantability or fitness for a particular purpose. Our total obligation under this warranty is limited to repair, replacement, or refund of the purchase price at our discretion. Some states do not allow limitations on implied warranties, so the above may not apply to you.
CONTACT
For warranty questions or to file a claim:
